Services aimed at providing 100% availability in the operation of your network and maximize return on investment. These services are provided by phone, online chat, remote access or onsite; with a schedule coverage, response times and solution according to the particular needs of each client.
The three service packages: Basic, Extended, and Premium, including preventive maintenance. In addition, Extended and Premium maintenance packages include corrective maintenance with replacement of equipment in case of failure. The Premium package is recommended for customers with mission critical networks.
Support Service Packages
AEC offers a series of maintenance and support services designed for different types of requirements of our customers to achieve a level of operation that meets their operational needs.
- Simple cost scheme.
- Manufacturer´s warranty.
- Support for managing your IT infrastructure.
- Response time commitments for maintenance and support.
- Replacement of equipment in case of hardware failure.